Refund & Cancellation Policy

Effective Date: April 27, 2026

At Avalum Nanum, we aim to provide a high-quality matchmaking experience. Since we offer digital subscription services, please read our policy regarding refunds and cancellations:

1. No Refund Policy

Once a Premium Plan (Silver, Gold, Gold Plus, etc.) is purchased and activated on your account, the payment is non-refundable.

• We do not offer refunds if you change your mind after purchase.

• We do not offer pro-rata refunds if you find a match or delete your profile before your subscription period ends.

2. Service Activation

Your premium features are activated immediately upon successful payment. If you face any technical issues where the features are not visible after payment, please contact our support team at avalumnanummatrimony@gmail.com with your transaction ID. We will resolve the technical error within 24–48 hours.

3. Cancellation

Users can cancel their membership at any time by deleting their profile from the 'Account Settings' section. However, please note that deleting your account does not entitle you to a refund of the remaining subscription days.

4. Policy for Fraudulent Profiles

If a profile is found to be fraudulent, fake, or violating our Terms of Service, Avalum Nanum reserves the right to suspend or delete that account without any notice or refund.